We never take a client without qualifying their case first. Every single client receives a complete review by an attorney before we engage. That discipline is why our track record looks the way it does.
Most law firms — and every exit company — will take your money regardless of whether they can actually help you. We don't operate that way. Before we take a single dollar, an attorney personally reviews your contracts, your story, and your expectations.
This qualification process protects you — from false hope, wasted money, and from the possibility of making your situation worse. It also explains why our track record of successful resolutions is what it is.
We have consulted with thousands of clients at O'Grady Law Group and are one of the few law firms that focuses exclusively on representing timeshare owners — with documented results including successful contract settlements against all the major developers.
Here is exactly what happens from your first call to your final resolution. No mystery, no runaround. This is how we work.
Before anything else — before a fee is discussed, before an engagement letter is signed — an attorney reviews your case to determine whether we can genuinely help you. This is not a sales call. It is a legal evaluation.
We review all of your contracts, we listen to your story, and we use a detailed questionnaire to understand your situation fully. We also assess whether your expectations are realistic — because honest guidance at this stage protects everyone.
"Most companies — exit companies especially — will take money from anyone who calls. We take cases we believe we can win."
Once your case has been reviewed and accepted, you will sign our engagement letter. This is the formal document establishing the attorney-client relationship between you and O'Grady Law Group.
The engagement letter clearly outlines the scope of representation, our fee structure, and your rights as a client. Everything is in writing. Nothing is verbal. This is a law firm — not a handshake deal.
Attorney-client privilege begins the moment the engagement letter is signed. Everything you share with us from this point forward is legally protected.
We conduct a comprehensive interview with you over the phone — directly with your attorney, not a case manager or paralegal. This is where we build the full picture of your case.
We want to know everything. What you were promised at the sales presentation. What was in writing versus what was said verbally. How you were approached, how long the presentation lasted, and every representation made about the timeshare's value, availability, and flexibility.
"You speak directly to your attorney. Not a coordinator. Not a phone rep. The person who will handle your case."
With your interview complete, we conduct a thorough review of your case in its totality. This is where the legal analysis happens — where we identify specific areas of fraud, misrepresentation, and contract defect that form the grounds for your case.
We have handled cases against all the major timeshare developers. We know their contracts, their sales tactics, and their legal playbooks. We know exactly what to look for — and exactly which violations carry weight in a demand or litigation scenario.
Our office drafts a detailed, legally precise demand letter to your timeshare developer. This is not a form letter — it is a document specific to your contract, your developer, and the legal grounds we have identified.
A letter from a licensed attorney carries legal weight that no exit company communication can match. Developers have in-house legal teams. They respond to attorneys. They don't respond to exit companies — because they know exit companies cannot litigate.
If we determine that the fraud or misrepresentation rises to the level of a regulatory violation, we will also contact the appropriate enforcement entity in addition to the developer.
"A timeshare developer with a billion-dollar legal team knows exactly who they have to respond to — and who they don't."
We negotiate directly with your timeshare developer to secure your release from the contract — and we see it through until resolution is reached. We do not hand your case to a junior associate. We do not close it after the first letter goes unanswered.
Many of our clients are fully resolved within six months. The timeline depends on the developer, the strength of the legal grounds, and the specific circumstances of your case — all things we will discuss honestly with you from day one.
Unlike exit companies, if a developer escalates your case to litigation or arbitration, we are already there. We can represent you through every stage of that process — because we are a licensed law firm.
"We work your case until you are out. That is what we do here — and what we have been doing for years."
From first call to final resolution — here's the full picture.
These clients went through exactly the steps above. They are no longer timeshare owners.
"He reviewed my situation and determined that I had a good case. My case was settled in 6 months and it felt effortless. William O'Grady is a great lawyer and he did exactly what he said he was going to do. I liked that he was willing to review my case at no cost before he took it."
"When I called him he knew everything about my timeshare company, their contract, and the sales process. Once I spoke to him I instantly felt like there was hope. He had a solution for every hurdle we encountered. I was out in six months."
"I'm an attorney myself, and I was looking for an attorney to assist my sister. Mr. O'Grady was able to get a full refund. He provided very quick responses to all of my emails and calls. I highly recommend Mr. O'Grady."
Step one starts with a phone call. That call costs you nothing. No sales pressure, no commitment — just an honest conversation with a licensed attorney about your situation and whether we can genuinely help you.
We have been doing this since before exit companies existed. If there is a case to be made, we will find it.
